Century Software is making many changes in 2013. These changes allow us to
continue to provide world-class products and support to our customers as we
transition into new areas with new product lines, as well as continuing to
improve our well-established products.
To continue to provide superior live technical support Century needs to make
some changes to our support policies.
As of February 4, 2013, Century will require that all desktop-licensed
customers -- TinyTERM for Windows, Mac or Linux -- be on a
maintenance/support agreement to receive live technical support. For those
customers with a current maintenance/support agreement, this change has no
We are allowing a grace period of 60 days from date of purchase to receive
live support. If you have purchased one of our desktop products within 60
days of your call, you will receive full support.
If you are currently using an older unsupported product, or a currently
supported product without a maintenance/support agreement, you will be
directed to our online support pages. If you prefer, you can contact our
Sales department at (801) 268-3088 or email@example.com
to upgrade to the latest supported version and receive full support.