If You Need Assistance
Century Software is committed to providing the highest quality support
available. This commitment extends to every dealer, reseller, and end-user that
purchases a Century product. If you encounter problems when installing, configuring,
or using your Century product, try these troubleshooting steps before calling
the support number:
- Verify that all the requirements for installing and running your Century
product are met. Refer to the section Prior to Installation in this guide.
- Verify that the computer, modem, software, and cables are installed,
configured, and connected properly.
- Review the appropriate section(s) of the Century product user's guide.
If help is still required, please contact us. Century Software is committed to
quality in technical support. To ensure this, a Technical Support
Representative will respond to requests for assistance within 24 hours of the initial call.
Century Software's Technical Support is available weekdays from 8:00 a.m. to
5:00 p.m., Mountain Time, except for the following holidays:
New Year's Day Memorial Day
Independence Day Labor Day
Thanksgiving Day Day after Thanksgiving
Christmas Eve Christmas Day
Technical Support has its highest call volume during the hours of 11:00 a.m.
to 1:00 p.m., Mountain Time. For quicker response to your technical support
issues, please contact us before 11:00 a.m. or after 1:00 p.m. Of course, if you
have an urgent issue, call any time during our regular hours.
Technical Support Options
Support Line procedures
Please do not request a specific representative for new questions or problems;
this may cause delays in responding to calls.
What Century Software will do